Policy

This Policy describes how BrewGo (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

- Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

- Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels .
Disclosure for a business purpose: shared with our processor Shopify
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site .

- Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify .
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

- Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

- Return Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All merchandise returned to BrewGo must be in the original packaging with all original items accompanying the merchandise. If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. The return address will vary based on product but will be included in the return label.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.

- Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Brewgomachine@gmail.com.

- Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

- Shipping Policy

AT BREWGO, WE STRIVE TO PROVIDE EXCELLENT SERVICE WHICH INCLUDES THE SECURITY OF SHIPPING YOUR PACKAGES. WE HAVE OPTED TO PROVIDE YOU WITH MULTIPLE OPTIONS FOR SHIPPING YOUR ORDER THAT PROVIDES TRACKING NUMBERS TO ENSURE THAT YOU CAN MONITOR YOUR SHIPMENT AS IT TRAVELS TO YOUR DOORSTEP.

---INTERNATIONAL STANDARD SHIPPING---

WE HAVE ELECTED TO USE THE MOST AFFORDABLE SHIPPING PRICES THROUGH PRIORITY MAIL INTERNATIONAL. IT CAN TAKE UP TO 3-7 BUSINESS DAYS TO PROCESS ORDERS AFTER THEY ARE RECEIVED. DELIVERY CAN RANGE FROM 15-30 BUSINESS DAYS DEPENDING ON YOUR PROXIMITY (DOES NOT DELIVER ON SUNDAYS OR HOLIDAYS) AND HAS NO SPECIFIC GUARANTEED DELIVERY TIME. DUE TO DIFFERING INTERNATIONAL CUSTOMS PROCESSES, BREWGO CANNOT BE HELD LIABLE FOR ANY PACKAGES SHIPPED VIA THIS METHOD ONCE IT HAS LEFT OUR WAREHOUSE. SHOULD YOU RUN INTO ANY TRACKING ISSUES. PLEASE CONTACT THE SHIPPING CARRIER IF YOU DID NOT RECEIVE YOUR PACKAGE YOU MAY FILE A COMPLAINT REPORT WITH THEM DIRECTLY. IN SOME CASES, WE MAY ELECT TO USE A SHIPPING METHOD WHICH REQUIRES A SIGNATURE UPON RECEIPT, BASED ON THE TOTAL VALUE OF YOUR ORDER. IF YOU WANT TO ENSURE THAT WE SHIP YOUR INTERNATIONAL PACKAGE WITH TRACKING CONFIRMATION TO YOUR DOOR, YOU MAY MAKE A DIRECT REQUEST WITH CUSTOMER SERVICE AT Brewgomachine@gmail.com

HOW CAN I TRACK MY ORDER?

ONCE YOUR ITEM IS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER TO MONITOR YOUR SHIPMENT.